Refund policy

Can I return an item and swap it for a different size? 

Yes, for all items that we have in stock in the SwimWild shop, we can swap your item for a different size (subject to availability). Please note that this does not include print-on-demand items which are shipped directly from our printers. 

Returns must be unused (apart from trying them on) with the original packaging and manufacturer’s labels/swing tickets intact. Items must be returned to us within 15 days from the date you receive the goods for a replacement. 

Return Address: SwimWild / Fiona Hawkins, Loch Imrich, Main Street, Newtonmore, PH20 1DP

Please use registered post or guaranteed delivery service for all returns. 

Once we have received your item and confirmed that it is in unused condition, with the original packaging and manufacturer’s labels/swing tickets intact, we will send out the new size. 

My order is faulty, please can you send me another one? 

We always check our items before sending them out, but occasionally there can be a problem we haven’t spotted. 

If your purchase is not suitable, you can return it to us unused with the original packaging and manufacturer’s labels/swing tickets intact, within 15 days from the date you receive the goods, for a replacement or refund.

Return Address: SwimWild / Fiona Hawkins, Loch Imrich, Main Street, Newtonmore, PH20 1DP

Please use registered post or guaranteed delivery service for all returns. 

All refunds will be given as soon as possible, usually a refund transaction onto the card used for purchasing. At the very latest, we will refund your money within 30 days of the original purchase. Under certain circumstances, we may refund the return postage if the goods are faulty or damaged. However, in the case of incorrect ordering and undisclosed reasons for return, the customer will be expected to pay the return cost.